Author Topic: Support Analyst - to be based in Singapore  (Read 179 times)

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Offline arpee

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Support Analyst - to be based in Singapore
« on: September 28, 2008, 05:12:10 PM »
Job Description
Support Analyst - to be based in Singapore
Type - Permanent
Salary package - S$ 4000/month + permanent employee benefits incl of annual and medical leaves, medical insurance for family + shift allowances + other benefits.
Candidates with over 5yrs of exp are only considered
The candidate will provide in depth support for specific applications within the application portfolio and will have close contact with the business and infrastructure teams.  It is therefore crucial that the candidate become familiar with the needs and problems of the user community and also be able to understand the application workflows.
 
As a member of the support team the candidate will be able to develop a broad knowledge and understanding of technology and business related items in order to identify and prioritise issues and their solution.
 
The candidate must be flexible in terms of working practices as the role includes providing sole responsibility for first and second level support at certain times and also requires occasional evening, weekend and bank holiday work.
The candidate should possess the following qualities and abilities :-
·         Ability to diagnose problems, define and co-ordinate the implementation of solutions individually and with other global group members.
·         Ability to develop a broad knowledge and understanding of technology and business related items in order to identify and prioritise issues and their solution.
·         Have direct contacts with the business users and follow up problems with them to ensure problem resolution and ensure appropriate feedback
·         Ability to understand the problems as a business user describes them and translate them into the specific technical problem
·         Function as a liaison to the business community ensuring issues important to the users are identified and addressed or re-directed to the appropriate area.
·         Proactively seek out and repair system inconsistencies as well as provide trouble-shooting assistance and solutions for production problems.
·         Develop effective lines of communication with customers, customer service (TSC), infrastructure support and other departments within IT.
·         Develop and implement tools to maintain, monitor and troubleshoot client\'s Banking applications and infrastructure, automating where applicable.
·         Planning and coordinating system releases
Create and maintain documentation for training, trend analysis and troubleshooting.
 
·         Must function well in a stressful environment.
·         Must be flexible in working practices periodically assuming on-call responsibilities and providing cover for weekend/bank holiday activities.
 
 
 
 
 
 
Functional / Technical
 
Professional Behaviour –
 
 
Maintain the bank’s standards and professional approach, especially when under pressure.
The person also has the following abilities
-          Client Awareness and awareness of the impact of their work on the wider organisation
-          Team player contributing to team goals
-          Understanding and anticipating user needs and develop effective lines of communication with users, and within I.T.
 
 
 
Product & Process Knowledge –
 
 
First and Second Level Support experience – Essential
Familiarity with FX and MM products - Desirable
 
 
Business & Technical Expertise –
 
 
·         Sun Solaris (Unix scripting & sys admin command)– Essential (must have)
·         Windows Server 2003 Knowledge – Essential (must have)
·         Oracle 10g – Essential (must have)
·         PL/SQL – Essential (must have)
·         Sybase - Desirable
·         MQ - Desirable
          Unix Scripting (must have)

Zensar Technologies(S) Pte Ltd

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Support Analyst - to be based in Singapore
« on: September 28, 2008, 05:12:10 PM »

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