Author Topic: Application Support Analyst for an Investment Bank  (Read 79 times)

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Offline MrSpecialist

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Application Support Analyst for an Investment Bank
« on: July 18, 2009, 11:10:55 AM »
Application Support Analyst for an Investment Bank


Experienced in one of the following fields:
1. Mainframe - Cobol, UDB, DB2
2. C# - C#, sharepoint and Tibco
3. JAVA – J2EE, XML,Tomcat / Apache, IIS, Weblogic / Websphere
4. SQL – Sybase, Unix Shell scripting, PERL
5. Configuration tools - Perforce / ClearCase, Autosys
6. Peoplesoft – FINANCE only
7. SAP – FINANCE only

Main Function
This role involves providing level 1 support around application batches and server-side applications / solutions

Main Duties
The successful candidate will have the following responsibilities:

application batch monitoring
rerun / restart batches, where necessary
diagnose / troubleshoot issues
escalate issues to Level 2 Support
raise incident tickets & track all the incidents through bank’s standard incident and problem management tool(s)
produce various report around batch performance and server-side resource utilization
This role involves working in all shifts on a pre-defined rota basis

Person Requirements

Experience Required:

· At least 2-3 years\' experience supporting applications in a global environment

· Familiarity with ITIL concepts and best practices

Skills / Aptitude Required:

Strong spoken & written communication skills
Ability to understand the business context and respond to users is more important over the in-depth technology skills
Ability to work under pressure and continue to support users and applications
Service oriented and able to follow the processes in delivering the KPIs
Able to follow through on all issues raised by clients in a timely manner
Able to interact and communicate with staff at all levels
Depending on the service area, additional knowledge of a product would be required
Good team player
This role involves working in a shift rota. Usually the shift changes every 4 weeks.

As part of the support team, technical skills expected are for trouble shooting and performing minor fixes. The candidate is expected to have experience in at least one database, programming language and operating system knowledge/experience.

Programming Languages
C# & .NET, Java, Scripting (PERL), C++, VB, VB Script / Excel Macro, HTML/DHTML/CSS

Messaging & Tools

Autosys,SQL Loader,Humming Bird,Version Control Tool (Perforce / ClearCase)
Web Tools

Tomcat / Apache, IIS, Weblogic / Websphere
Operating Systems

Windows 2000, Unix / LINUX
Skills / Aptitude Preferred:

net, COM/ATL, Scripting, Sybase, Oracle , XML, Source Control, Change management, Testing tools

Interested parties from either the Philippines or Singapore are welcome to apply.

Kindly send in your resumes to

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Application Support Analyst for an Investment Bank
« on: July 18, 2009, 11:10:55 AM »

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