Author Topic: Openings at Affiliated Computer Services, Inc. (ACS Phils)  (Read 124 times)

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Offline JusticeLeague

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Openings at Affiliated Computer Services, Inc. (ACS Phils)
« on: September 10, 2008, 06:32:29 AM »
Affiliated Computer Services, Inc. (ACS Phils)


ACS, a global FORTUNE 500 company with 62,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients.


Rational User Support Technician
(National Capital Reg - Pasay City)

Responsibilities:

    * Responsible for investigating and troubleshooting to completion User defects and request
    * Responsible for New User Setup in the Rational Tools
    * Answers User Support Tickets and responds to user inquiries to ensure user needs are met.
    * Assists users in resolving technical problems on assigned by providing guidance regarding software problems. Resolves and/or refers more complex technical problems through a defined escalation process.
    * Follows up with users to ensure that their inquiries are resolved within the defined SLA time frames.
    * Logs and tracks inquiries using Rational ClearQuest User Support System and maintains history records and related problem documentation in FAQ Ticket types.
    * Identifies, evaluates and prioritizes user problems and complaints to ensure that inquiries are resolved appropriately.
    * Responsible for managing the Team Website.

Requirements:

    * Candidate must possess at least a Bachelor\'s/College Degree in Computer Science/Information Technology or equivalent.
    * Must have 2-3 years experience (power user)
    * Must have provided Level 1 & Level 2 User Support for the Rational tools
    * Must have the ability to create HTML and ASP Documentation content

For more information, please visit our website at: http://www.acs-inc.com
Affiliated Computer Services, Inc. (ACS Phils) is now located at 7th Floor, One E-Com Center Ocean Drive cor. Sunset Avenue SM Central Business Park, Bay City Pasay City 1300 Philippines

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Openings at Affiliated Computer Services, Inc. (ACS Phils)
« on: September 10, 2008, 06:32:29 AM »

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