Author Topic: Output in Excel 2003 with Cognos 8.1 the window just disappears  (Read 63 times)

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Offline JusticeLeague

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PROBLEM: Output in Excel 2003 with Cognos 8.1 the window just disappears
SOLUTION: Alter/set the following conditions in Internet Explorer
1. Open Internet Explorer
2. Click 'Tools' -> 'Internet Options..'
3. Click the 'Security' tab
4. Click on 'Internet'
5. Click 'Custom Level...'
6. Ensure the 'Automatic prompting for file downloads' and 'File download' are enabled.
7. Click 'OK'
8. Repeat for 'Intranet' and 'Trusted Sites'
PROBLEM: Pop Up Blockers from extra toolbars. In trying to get to Report Studio, the user could click
on Report Studio and select a package. But a blank screen appeared.
SOLUTION: She had adjusted her Tools > Internet Options to set Cognos as a trusted site as well as
allowing pop ups from this site as directed. However, in addition to Tools > Internet Options settings for
Pop Up Blockers, the user also had an additional Yahoo Tool Bar which had Pop Up Blocker settings that
were over riding the IE settings. Changed the settings on any additional toolbars such as Yahoo to allow
Pop Ups from Purdue sites to correct the problem.PROBLEM: Report/Query Results Not Extracting to CSV and Excel
SOLUTION: In order to extract the data and export to another application, using MS Internet Explorer,
you must first place the Cognos server address in the Trusted Sites. If you need to work from both the
Cognos QA and the Cognos Production environments, then both URL’s will need to be included as
Trusted Sites.
Open the MS Internet Explorer browser and go to Tools > Internet Options > Security and click on the
Trusted Sites icon. Click the Sites button and then add the URL and click Add and then OK. This should
resolve the problem of other applications not opening when you click on the Cognos “View in CSV
Format”, “View in Excel Format”, etc

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